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Anti-Chafe Balm Stick
Daily protection for thighs, under breasts & skin folds.
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Refund Policy
Last updated: June 1, 2026
At Clairon, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a 60-day return policy, subject to the conditions outlined below.
You may request a return within sixty (60) days of receiving your order.
To qualify for a refund, the product must:
Be returned in its original packaging
Be in the same condition in which it was received
Be accompanied by proof of purchase
Products that have been opened, used, damaged after delivery, or returned without their original packaging are not eligible for a refund.
To initiate a return, please contact our customer support team at:
Email: contact@getclairon.com
Please include:
Your full name
Your order number
The reason for your return request
Our support team will review your request and provide return instructions within 2 business days.
Please do not return any item without receiving prior authorization from our team.
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Return shipping fees are non-refundable.
The return address will be provided by our support team after your request has been approved.
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow:
5–10 business days for refund processing
Additional time depending on your bank or payment provider
If more than 15 business days have passed since your refund was approved, please contact us at contact@getclairon.com.
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery at:
Please include photographs showing the issue.
After verification, we will provide a replacement or a full refund at no additional cost to you.
Refunds will not be issued in the following situations:
Products returned without original packaging
Products damaged due to misuse or improper handling
Return requests submitted more than 60 days after delivery
Orders identified as abusive or fraudulent
Products purchased from unauthorized third-party sellers
Gift cards
We encourage customers to contact our support team before initiating a chargeback with their bank or payment provider.
Most issues can be resolved quickly and efficiently through our customer service team.
Unauthorized or abusive chargebacks may result in restrictions on future purchases.
Customers located within the European Union may have a statutory right to withdraw from their purchase within fourteen (14) days of receiving their order.
To exercise this right:
The product must be unopened, unused, and in its original packaging
The customer must notify us before the withdrawal period expires
Return shipping costs remain the responsibility of the customer unless otherwise required by applicable law.
This statutory right is independent of our voluntary 60-day return policy.
NACDR SCALING LLC
8206 Louisiana Blvd NE, Ste A #6686
Albuquerque, NM 87113
United States
Email: contact@getclairon.com
Website: getclairon.com