Last updated: October 7, 2026

This policy explains how and when your Clairon order is processed, shipped, and delivered.

1. Order Processing

Orders are processed within one (1) to three (3) business days of purchase, excluding weekends and public holidays. You will receive an email confirmation when your order is placed and a second email with your tracking number once it has shipped.

2. Estimated Delivery Times

Estimated delivery times after shipment are as follows:

Delivery times are estimates and are not guaranteed. They may be affected by customs clearance, carrier delays, weather, public holidays, or other events beyond our control.

3. Shipping Rates

Shipping costs, if any, are calculated and displayed at checkout before you confirm your order. Free shipping is applied automatically to qualifying orders, as shown at checkout.

4. Order Tracking

Once your order has shipped, you can follow its progress with the tracking number provided by email. Please allow up to forty-eight (48) hours for tracking information to appear in the carrier's system.

5. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or fees charged by the destination country. Unless stated otherwise at checkout, these charges are not included in the order price and are the responsibility of the recipient. Refused shipments due to unpaid duties are not eligible for a refund of shipping costs.

6. Lost or Delayed Packages

If your order has not arrived within fifteen (15) business days of the shipping confirmation, please contact us at contact@getclairon.com with your order number. We will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund.

If tracking shows your package as delivered but you have not received it, please check with neighbors and your local post office first, then contact us within fourteen (14) days of the delivery date so we can assist with a claim.

7. Shipping Address

Please make sure your shipping address is complete and accurate at checkout. If you notice an error, contact us immediately. We will do our best to correct it before the order ships, but we cannot guarantee changes once the order has entered fulfillment. CLAIRON LLC is not responsible for orders delivered to an incorrect address provided by the customer. Packages returned to us because of an incorrect or incomplete address can be reshipped once the reshipping cost has been paid.

8. Fulfillment

Orders are fulfilled by our logistics partners. Depending on stock availability and your destination, your order may ship from different fulfillment centers and, in some cases, in more than one package.

9. Contact

CLAIRON LLC
8206 Louisiana Blvd NE, Ste A #6686
Albuquerque, NM 87113
United States
Email: contact@getclairon.com
Website: getclairon.com