Refund policy

Refund Policy and 100-Day Money-Back Guarantee

Last updated: October 7, 2026

We want you to try Clairon with complete peace of mind. Every order placed on getclairon.com is covered by our 100-Day Money-Back Guarantee, including opened and used products. This policy explains how the guarantee works, what it covers, and how to request a refund.

1. Our 100-Day Money-Back Guarantee

If you are not satisfied with Clairon for any reason, you may request a full refund within one hundred (100) days of the date your order was delivered. You do not need to return the product, even if it has been opened or used.

2. How to Request a Refund

Email us at contact@getclairon.com within 100 days of delivery and include:

• Your full name and the email address used to place the order
• Your order number
• A photo of the product (opened or unopened)
• A short description of your experience (optional, but it helps us improve)

Our support team will confirm receipt of your request within two (2) business days. Please do not send any product back unless our team specifically asks you to.

3. Orders With Multiple Tubes (Bundles and Promotional Offers)

If your order contains more than one tube, including bundles and "buy one, get one free" offers:

• If no more than one tube has been opened, we will refund the full amount paid for the order. You may keep or return the unopened tubes.
• If more than one tube has been opened, the refund will cover the price paid for one tube, as the guarantee is designed to let you try the product risk-free, not to cover a completed supply.

Free or promotional tubes have no separate cash value and are not refunded individually.

4. Refund Processing

Once your request is approved, your refund will be issued to the original payment method used for the purchase. Approved refunds are processed within five (5) business days. Depending on your bank or payment provider, it may take an additional five (5) to ten (10) business days for the funds to appear on your statement. Refunds are issued in the currency of the original transaction. We are not responsible for exchange rate differences or fees charged by your bank.

5. Eligibility and Limitations

To keep this guarantee fair and sustainable for all of our customers, the following conditions apply:

• One guarantee per customer. The Money-Back Guarantee may be used once per customer and per household. A household is identified by name, email address, shipping address, billing address, phone number, or payment method. Subsequent orders from the same customer or household are not eligible.
• Time limit. Requests must be received within 100 days of the delivery date shown by the carrier's tracking information. Requests received after this period cannot be accepted.
• Proof of purchase. A valid order number and a photo of the product are required.
• Authorized purchases only. The guarantee applies to products purchased directly from getclairon.com. Products purchased from third-party sellers, marketplaces, or unauthorized resellers are not covered.
• Abuse and fraud. We reserve the right to decline any request that we reasonably believe to be fraudulent, abusive, or made in bad faith, including repeated refund requests, requests linked to multiple accounts, or requests for orders that have been disputed with a bank or payment provider.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your product arrives damaged or defective, or if you received the wrong item, contact us within fourteen (14) days of delivery at contact@getclairon.com with your order number and photos of the issue. After verification, we will send a replacement or issue a full refund, at no cost to you. This does not count toward your Money-Back Guarantee.

7. Lost Packages

If your order has not arrived within fifteen (15) business days of the shipping confirmation, please contact us. We will open an investigation with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund. Please refer to our Shipping Policy for details.

8. Order Cancellations

You may cancel your order free of charge before it has been shipped by contacting us as soon as possible. Once an order has entered the fulfillment process, it can no longer be cancelled, but it remains covered by the 100-Day Money-Back Guarantee.

9. Chargebacks

If there is any problem with your order, please contact us first. We respond to every request within two (2) business days and our guarantee makes refunds simple, so there is no need to involve your bank. Filing a chargeback or payment dispute for an order that is eligible for a refund under this policy, or for which a refund has already been issued, may be considered an abuse of this policy. In that case, we will provide our documentation to the payment provider and may decline future orders.

10. Statutory Consumer Rights

This guarantee is offered in addition to, and does not limit, any rights you may have under the consumer protection laws of your country of residence.

• European Union and United Kingdom: you may have a statutory right to withdraw from your purchase within fourteen (14) days of receiving your order without giving a reason. Hygiene-sealed products that have been opened after delivery may be excluded from this statutory right of withdrawal, but they remain covered by our voluntary 100-Day Money-Back Guarantee.
• Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
• New Zealand: nothing in this policy limits your rights under the Consumer Guarantees Act 1993.
• Canada: nothing in this policy limits your rights under applicable provincial consumer protection legislation.

11. Changes to This Policy

We may update this policy from time to time. The version in effect on the date of your purchase applies to your order.

12. Contact

CLAIRON LLC
8206 Louisiana Blvd NE, Ste A #6686
Albuquerque, NM 87113
United States
Email: contact@getclairon.com
Website: getclairon.com